Frequently Asked Questions

Here are a few FAQ's answered if you require more help or clarification please call or email.

• Q: How can I ship my media to you?
• A: We can collect your media free of charge, all you need to do is box the media and download our shipping form and place inside the box.

 

• Q: My hard drive is clicking, can it be recovered
• A: Noisy hard disk drives usually indicate a physical failure, our labs routinely recover from this type of failure
  
  
• Q: Have you got a clean room?
• A: Yes. Our clean room is set up at class 10
  
  
• Q: How long does it take?
• A: This depends on the service level you have requested and the failure type, however typically the time frame is 2-5 days
  
  
• Q: How will I know if you have recovered my data?
• A: Our uniquely designed software IntegriCheck will be emailed to you before any recovery payment, thus allowing you to make an informed desicion to proceed or not
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• Q: Can all data be recovered?
• A: Unfortunately there are some rare types of failure for which recovery is impossible

• Q: I have sent my hard drive to another company, they could not recover anything, can you help?
• A: Previously declared unrecoverable data can be examined by our labs, we have a diagnosis fee of £75, this advanced service yields significant results where others have failed.