The MD of a consulting SME business based in Buckinghamshire contacted the recovery team in March 2011 with the report that their hard drive has died and that they could not access their critical business data.
Here is the case study for the Samsung HD321KJ hard drive:
The system in this particular case was sent to our lab was a Samsung model number HD321KJ this was an internal hard drive and stored data and the operating system, it contained vital business data and some personal type information.
Diagnosis:
Engineers report regarding the data recovery case showed that the hard drive had firmware failure the firmware is vital to normal operation and user data access the firmware is stored in reserved or locked away areas from normal access only specialist tools and commands can access this information.
Spec of this Samsung HD321KJ hard disk drive:
320GB total storage capacity
Manufactured October 2007
7200RPM
16MB cache
Transfer rate: 300MB/s
What was the outcome?
Following the firmware repair a full bit by bit clone was made of the of the failed hard drive the user data was 76GB and was copied to a Western Digital MyBook 1TB hard drive this was returned to the delighted client.