A client from the home counties telephoned our labs for advice and guidance on data loss from a Seagate FreeAgent 500GB hard drive. This damaged disk was shipped for data recovery via the uniquely offered free collection service provided.
Here is the case study of Seagate FreeAgent External USB hard drive:
The client said the data which resided on the external device was accidently deleted after a copy was thought to have been saved elsewhere, which proven to be not the case. The client switched off the drive immediately and contacted our reputable firm for advice and solutions.
Diagnosis of Seagate FreeAgent Desktop 500GB USB Hard drive:
The logical parameters of the drive had become corrupted (namely the MFT which is a master file table). The engineers diagnosed that the drive needed a rebuild the the table, then we could find the data and give it the correct name/title instead of it being lost / orphaned.
Spec of this Seagate FreeAgent 500GB drive:
500GB USB 2.0 External hard drive
Manufactured December 2008
7200RPM
8MB buffer
1.7Kg weight
Operating temp: 5 - 55 °C
5 year manufacturers warranty
PC & Mac compatible
What was the outcome?
Yet again our labs retrieved the data for this client. In total 146GB of files were recovered, this was many thousands of pictures of the users children, also dozens of GB's of business critical data. Well done team!