A secondary school based in Worcester contacted our labs in a very distraught state regarding their failed 2TB Seagate hard drive, following a discussing with one of our representatives a free collection was made to courier the failed hard drive back to the lab.
Here is the case study:
The Seagate ST32000542AS hard disk was reported as making a clicking noise and not being detected in the BIOS, the hard drive contained student work for the whole school which went back over many years, vital data indeed!
Diagnosis:
The data recovery team recognized that the Seagate ST32000542AS hard drive would have internal issues as it was reported as clicking by the client; however the actual fault was that there was a weak head and many bad sectors on the disk surface and the clicking was caused by the head trying to read those bad sectors, this is a relatively new hard drive and offers 4K formatting.
Spec of this Seagate ST32000542AS hard disk drive:
Manufactured August 2010
5900RPM
Transfer rate: 3GB/s
64MB cache
What was the outcome?
A successful recovery of all user data was accomplished all school data of importance was fully recovered much to the satisfaction and relief of all students and teachers, the majority of the data was office based such as Word and Excel spreadsheets, the recovered data was copied to an external WD Elements 1TB hard drive.